Accessing my email accounts

Struggling to check your emails? If you're using our web hosting, accessing your domain-based email accounts (like info@yourdomain.com) is easy via built-in Webmail or your favorite email app. No extra software needed for basics — just log in and go. This covers reading/sending emails without leaving your browser or setting up Outlook/Thunderbird.
 
This beginner-friendly guide walks you through Webmail (quickest) and client setup. Assumes you have an email account created — if not, head to cPanel > Email > Email Accounts to make one first.
 

Why Access Emails in cPanel?

  • Webmail anytime: Check from any device/browser — no app install.
  • Secure & simple: Built-in tools like Roundcube or Horde for full inbox management.
  • Client integration: Sync with phone/desktop for push notifications.
  • Host-managed: No separate email service fees — included in your hosting.
Tip: Always use strong passwords (change in Email Accounts > Manage).

 

Method 1: Access via Webmail (Browser-Only)

Fastest way — no setup!
  1. Log In to cPanel:
    Go to yourdomain.com/cpanel (or https://cpanel.lunarracks.com) > Enter username/password.
  2. Go to Email Accounts:
    In cPanel dashboard > Email section > Click Email Accounts.
  3. Select Your Account:
    Find your email (e.g., info@yourdomain.com) in the list > Click Check Email or Access Webmail.
  4. Choose Webmail Client:
    Pick one:
    • Roundcube: Modern, easy (recommended for newbies).
    • Horde: Feature-packed for calendars/contacts.
      Click to open — log in with your email password if prompted.
  5. You're In!
    Read, send, organize — it works like Gmail.
Direct Webmail Tip: Some hosts let you go straight to yourdomain.com/webmail > Enter email/password > Choose client.
 

Method 2: Set Up in an Email Client (Outlook, Thunderbird, Phone)

For offline access & notifications.
 
  1. Get Your Settings:

    In cPanel > Email Accounts > Click Connect Devices next to your email.
    Note these:

    • Username: Your full email (e.g., info@yourdomain.com).

    • Password: Your email password.

    • Incoming Server: mail.yourdomain.com (IMAP: Port 993, POP3: 995 — use SSL).

    • Outgoing Server: mail.yourdomain.com (SMTP: Port 465 — SSL).
      IMAP recommended (syncs across devices).

  2. Add to Client:

    • Outlook: File > Add Account > Manual Setup > IMAP > Enter details.

    • Thunderbird: Tools > Account Settings > Add Mail Account > Enter email/password > Continue (auto-detects often).

       

       

       

    • Phone/Android: Settings > Mail > Add Account > Other > Enter IMAP details.

  3. Test It:
    Send a test email to yourself — if it arrives, success!

Security Note: Always use SSL/TLS for encryption.

 

Troubleshooting: Can't Access Emails?

Issue Fix
Wrong password Reset in Email Accounts > Managed > Change Password.
"No such user" / Login fails Confirm account exists in Email Accounts. Recreate if needed.
Client connection refused Check ports/firewall - user secure ones (993/465).
Quota full Email Accounts > Manage > Increase quota or delete old emails.
Webmail not loading Clear browser cache or try incognito. Use direct /webmail URL

 

Bonus: Email Best Practices

  • Forwarders: Set up in cPanel > Forwarders to redirect emails.
  • Autoresponders: Email > Autoresponders for vacation replies.
  • Spam Protection: Use BoxTrapper or SpamAssassin in Email section.
  • Mobile App: Use Roundcube app if available, or standard IMAP.

 

Quick Recap (Cheat Sheet)

Method Steps
Webmail cPanel > Email Accounts > Check Email > Choose client > Login
Client Get settings from Connect Devices > Add to app > Enter details

 

Need Help?

 

Inbox unlocked! Stay connected and spam-free

 

Lunar Racks offers custom domain email addresses with every single web hosting plan we offer. This means you can create an email like joe.smith@example.com ! Get rid of those pesky john.doe@gmail.com emails, and give yourself a professional email. Now, how do we access the email address?

 

From My Rack Portal

  1. Navigate to My Rack portal: https://my.lunarracks.com 
  2. Login to your account
  3. In the "Your Active Products/Services" pane, find the service you would like to access the email from and click on it
  4. This will open you to your service details. Scroll down to the 'Quick Shortcuts' section
  5. Click 'Email Accounts'
  6. This will log you directly into cPanel on the Email Accounts management page.
  7. Now find the desired email address to check and click the corresponding 'Check Email' button
  8. This will now open you to the webmail/inbox of the email address.
    1. If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
      1. To bypass this page, check the 'Open my inbox when I login' button. This will ensure on your next logins you will be brought directly to your email inbox.

 

From cPanel

  1. Navigate to the cPanel link: https://cpanel.lunarracks.com/
  2. Provide the cPanel login credentials for the account you have an insecure connection with.
  3. Scroll until you find the 'Email' section
  4. Select the 'Email Accounts' option. This will take you to the Email Accounts management page.
  5. Now find the desired email address to check and click the corresponding 'Check Email' button
  6. This will now open you to the webmail/inbox of the email address.
    1. If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
      1. To bypass this page, check the 'Open my inbox when I login' button. This will ensure on your next logins you will be brought directly to your email inbox.

 

Direct Access

  1. Navigate to the webmail login
    1. Use: https://webmail.lunarracks.com/
    2. Use your custom domain: https://webmial.YourDomain.com
  2. You'll be prompted with your custom email address login details, then click 'Login in'
  3. If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
    1. To bypass this page, check the 'Open my inbox when I login' button. This will ensure on your next logins you will be brought directly to your email inbox.
  • cPanel, Emails, Web Hosting, How-To, Guide
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