Struggling to check your emails? If you're using our web hosting, accessing your domain-based email accounts (like info@yourdomain.com) is easy via built-in Webmail or your favorite email app. No extra software needed for basics — just log in and go. This covers reading/sending emails without leaving your browser or setting up Outlook/Thunderbird.
This beginner-friendly guide walks you through Webmail (quickest) and client setup. Assumes you have an email account created — if not, head to cPanel > Email > Email Accounts to make one first.
Why Access Emails in cPanel?
- Webmail anytime: Check from any device/browser — no app install.
- Secure & simple: Built-in tools like Roundcube or Horde for full inbox management.
- Client integration: Sync with phone/desktop for push notifications.
- Host-managed: No separate email service fees — included in your hosting.
Tip: Always use strong passwords (change in Email Accounts > Manage).
Method 1: Access via Webmail (Browser-Only)
Fastest way — no setup!
- Log In to cPanel:
Go to yourdomain.com/cpanel (or https://cpanel.lunarracks.com) > Enter username/password. - Go to Email Accounts:
In cPanel dashboard > Email section > Click Email Accounts. - Select Your Account:
Find your email (e.g., info@yourdomain.com) in the list > Click Check Email or Access Webmail. - Choose Webmail Client:
Pick one:- Roundcube: Modern, easy (recommended for newbies).
- Horde: Feature-packed for calendars/contacts.
Click to open — log in with your email password if prompted.
- You're In!
Read, send, organize — it works like Gmail.
Direct Webmail Tip: Some hosts let you go straight to yourdomain.com/webmail > Enter email/password > Choose client.
Method 2: Set Up in an Email Client (Outlook, Thunderbird, Phone)
For offline access & notifications.
- Get Your Settings:
In cPanel > Email Accounts > Click Connect Devices next to your email.
Note these:-
Username: Your full email (e.g., info@yourdomain.com).
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Password: Your email password.
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Incoming Server: mail.yourdomain.com (IMAP: Port 993, POP3: 995 — use SSL).
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Outgoing Server: mail.yourdomain.com (SMTP: Port 465 — SSL).
IMAP recommended (syncs across devices).
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Add to Client:
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Outlook: File > Add Account > Manual Setup > IMAP > Enter details.
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Thunderbird: Tools > Account Settings > Add Mail Account > Enter email/password > Continue (auto-detects often).
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Phone/Android: Settings > Mail > Add Account > Other > Enter IMAP details.
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Test It:
Send a test email to yourself — if it arrives, success!
Security Note: Always use SSL/TLS for encryption.
Troubleshooting: Can't Access Emails?
| Issue | Fix |
| Wrong password | Reset in Email Accounts > Managed > Change Password. |
| "No such user" / Login fails | Confirm account exists in Email Accounts. Recreate if needed. |
| Client connection refused | Check ports/firewall - user secure ones (993/465). |
| Quota full | Email Accounts > Manage > Increase quota or delete old emails. |
| Webmail not loading | Clear browser cache or try incognito. Use direct /webmail URL |
Bonus: Email Best Practices
- Forwarders: Set up in cPanel > Forwarders to redirect emails.
- Autoresponders: Email > Autoresponders for vacation replies.
- Spam Protection: Use BoxTrapper or SpamAssassin in Email section.
- Mobile App: Use Roundcube app if available, or standard IMAP.
Quick Recap (Cheat Sheet)
| Method | Steps |
| Webmail | cPanel > Email Accounts > Check Email > Choose client > Login |
| Client | Get settings from Connect Devices > Add to app > Enter details |
Need Help?
- Screenshot the error?
- Take a screenshot and open a ticket: https://my.lunarracks.com/submitticket.php
- Take a screenshot and open our live chat
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More info: Official cPanel Email Docs
Inbox unlocked! Stay connected and spam-free
Lunar Racks offers custom domain email addresses with every single web hosting plan we offer. This means you can create an email like joe.smith@example.com ! Get rid of those pesky john.doe@gmail.com emails, and give yourself a professional email. Now, how do we access the email address?
From My Rack Portal
- Navigate to My Rack portal: https://my.lunarracks.com
- Login to your account
- In the "Your Active Products/Services" pane, find the service you would like to access the email from and click on it
- This will open you to your service details. Scroll down to the 'Quick Shortcuts' section
- Click 'Email Accounts'
- This will log you directly into cPanel on the Email Accounts management page.
- Now find the desired email address to check and click the corresponding 'Check Email' button
- This will now open you to the webmail/inbox of the email address.
- If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
- To bypass this page, check the 'Open my inbox when I login' button. This will ensure on your next logins you will be brought directly to your email inbox.
- If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
From cPanel
- Navigate to the cPanel link: https://cpanel.lunarracks.com/
- Provide the cPanel login credentials for the account you have an insecure connection with.
- Scroll until you find the 'Email' section
- Select the 'Email Accounts' option. This will take you to the Email Accounts management page.
- Now find the desired email address to check and click the corresponding 'Check Email' button
- This will now open you to the webmail/inbox of the email address.
- If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
- To bypass this page, check the 'Open my inbox when I login' button. This will ensure on your next logins you will be brought directly to your email inbox.
- If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
Direct Access
- Navigate to the webmail login
- Use: https://webmail.lunarracks.com/
- Use your custom domain: https://webmial.YourDomain.com
- You'll be prompted with your custom email address login details, then click 'Login in'
- If you have not setup your automatic mail client login, you may be prompted with a 'roudcube webmail software' login. Simple click the 'Open' button located directly under the logo.
- To bypass this page, check the 'Open my inbox when I login' button. This will ensure on your next logins you will be brought directly to your email inbox.
